How do you attract and retain high performing and extremely competent people? How do you prepare your people to cope with adversity in the workplace? How do you create an environment where people feel valued, connected, and enjoy coming to work? We help you inspire your people to overcome adversity, build empathic relationships, and deliver superior performance by partnering with you to create resilient and empathy-driven cultures.

During times of misfortune and adversity (downsizing, low productivity, high turn-over, harassment, etc.) employees turn to leaders for guidance and inspiration. Given this, leaders must be aware of their words and actions. If leaders model and demonstrate resilience and confidence when faced with adversity, employees are likely to do the same. On the other hand, if leaders model and demonstrate defeat and negativity, employees are likely to do the same as well. Your organization can gain a competitive advantage by hiring, retaining, and training leaders who are committed to creating a culture of resilience.

A culture of resilience will enable your organization to maintain its core values and sustain a high level of performance during challenging times.

BCG Solutions:

• • Conduct Real-time Resilience Assessments (RTRA).

  • Provide Strategic Vision to Senior Leaders to help Navigate through Adverse Conditions.

  • Provide training that empowers Leaders to Foster a Culture of Organizational Resilience.

  • Develop a Customized Resilience Curriculum to be incorporated into Leadership Training Courses.

  • Provide resilience coaching to leaders at all levels.

Creating a culture of organizational resilience is vital to your organizational success. Organizational success is a by-product of organizational resilience. Unfortunately, adversities in the workplace are unavoidable, but emerging from them stronger, better, and wiser is doable.

Training leaders to be resilient have proven to be extremely beneficial to organization. “Resilient people find solutions in problems. In contrast, troubled people find problems in every solution,” Dr. Dwayne Buckingham, 2017. Resilient leaders feel good about themselves and their work. They also strive to instill passion and confidence in those they lead.

Are your employees thriving in your culture? Do they feel valued and understood?

Due to the surge in increased employee turnover, the demand for change in management styles has never been greater than it is today. The traditional hierarchy and dictatorship styles of leadership are in decline as employees are becoming more vocal about their desire to be treated fairly in the workplace. With an increase in workplace violence and employee turnover, a change in managerial style will benefit many leaders and organizations.

Many human relations experts agree that employees who feel understood and appreciated typically perform well, enjoy coming to work, and develop healthy relationships with their colleagues. Organizations such as Google and The Boston Consulting Group, Inc. rank among the ‘100 Best Companies to Work For’ because they have figured out the connection between empathy and performance.

Empathy is the ability to experience and relate to the thoughts, emotions, and experience of others. Leaders who show interest in their employees’ needs, hopes, and desires are more likely to experience greater success in accomplishing the organization’s mission.

A culture of empathy will enable your organization to retain high functioning, positive employees who are prepared and ready to accomplish the mission.

BCG Solutions:

• • Conduct Real-time Empathy Assessments (RTEA)

  • Provide Strategic Vision to Senior Leaders to help create a Culture of Empathy

  • Provide Empathic Leadership Training that empowers Leaders to Foster a Culture of Empathy

  • Develop a Customized Empathy Curriculum to be incorporated into Leadership Training Courses

  • Provide empathy coaching to leaders at all levels

Creating a culture of empathy begins and ends with leadership. Authoritative tactics and lack of empathy toward employees typically sets the stage for low morale and decreased productivity. By developing a culture of empathy your organization will be benefit from the following:

• • The development of highly empathetic leaders

  • Increased retention rates

  • Increased employee workplace satisfaction

  • Enhanced morale

  • Higher productivity and performance