Certification Course Length: Two Full Days
Delivery Format: Virtual (On-line)
Course Schedule: November 10, 2022 – 8:00 am – 5:00 pm (EST); November 11, 2022 – 8:00 am – 5:00 pm (EST)
With increases in workplace violence, burnout, job dissatisfaction, and high turnover, the need for Empathy-Driven Leadership has never been greater than it is today. The traditional hierarchical, autocratic styles of leadership are a thing of the past. Tyrannical management has lost traction over the past few decades as people demand more empathically to be treated fairly in the workplace. Many human relations experts agree that employees who feel understood and appreciated typically perform well, enjoy coming to work and develop healthy relationships with others on the job.
In this two-day interactive certification course, participants will receive practical training that will enable them to enhance morale and increase productivity by apply the 5 Skills of Empathy-Driven Leadership:
- Lead in a Righteous Manner
- Suspend Judgment
- Seek to Understand
- Acknowledge Subjective Experiences
- Maintain a Collaborative Spirit.
Through peer, group and facilitator led discussions and exercises, participants will gain a deeper of understanding of what it means to lead with empathy and learn how to apply leadership development tools, self-awareness tools, morale enhancement tools, empathic responding tools, and accountability tools. By the course’s end participants will truly understand the value of demonstrating empathy to create an environment where employees can perform exceptionally well.
DAY ONE – Understanding Empathy-Driven Leadership (8:00 AM to 5:00 PM)
- Explain why Empathy-Driven Leadership can no longer be optional
- Describe Organizational Success
- Identify workplace factors that influence employee performance and organizational success
- Explain the connection between morale and productivity
- Define leadership and two styles of leadership
- Describe The 5 Skills of Empathy-Driven Leadership Model (EDLM)
DAY TWO – Applying Empathy-Driven Leadership (8:00 am to 12:00 noon)
- Explain why it is important to start with mindset to develop Empathy-Driven Leaders
- Describe Empathy-Driven Leadership Mindset
- Articulate the importance of using Empathy-Driven Leadership tools to enhance morale and increase productivity
- Apply tools in practice scenarios
LUNCH – 12:00 noon – 1:00 PM
Train-the-Trainer Certification: 1:00 PM to 5:00 PM
Trainers will demonstrate competency through role-playing and teaching segments of course content. Also, trainers will be led through the Facilitator’s Guide by our Chief Certified Master Trainer (CCMT) and learn how to effectively and accurately deliver the content.
Restricted Licensure Certification allows trainers to only deliver the Understanding and Applying Empathy-Driven Leadership model to other employees within their organization. Please note that Business Owners and Independent Consultants are not allowed to deliver this course outside of your organization.
***Please note: Organizations MUST purchase a course kit for each employee who will attend the course. Course kits can be purchased from the store or by contacting Buckingham Consulting Group, LLC at firstname.lastname@example.org
Workshops (Virtual and In-Person): Attendees may reschedule their registration to a future workshop within the same calendar year up to 10 days in advance of the original workshop date at no cost. Reschedule requests must be accompanied with the date and location of the alternative workshop and reschedules may only occur once. Cancellations between 30 and 15 days prior to the workshop date will result in a cancellation fee equal to 50% of enrollment. Cancellation within 15 days of the workshop date requires full payment. Cancellations of a rescheduled registration, regardless of time frame, requires full payment.